New Zealand Financial Adviser
Financial Services Provider Register No. 43497
Financial Services Provider No. 768358
ACN 133 510 406
Here is some general information about our business to help you decide if you want to seek our advice.
We operate as a Financial Advice Provider under a current licence issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (FSP286965)
There are no conditions attached to this licence on the advice that may be given.
We only provide advice to our clients about Home Loan products.
We only provide advice from certain providers, these are ANZ Bank, ASB Bank, BNZ Bank, Westpac, SBS Bank, The Co-operative Bank, TSB Bank,
ASAP Finance, Avanti Finance, Basecorp Finance, Cressida Capital, DBR, Flexigroup, Funding Partners, Heartland Bank, Liberty, NZCU, Prospa, Resimac, Southern Cross Partners, Select, Spotcap and XE money transfer
On settlement of a loan we usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. We also receive fixed rate rollover fee from some product providers if we refix your loan or refinance.
This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.
We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive.
We do this by:
Generally we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Financial Adviser’s Disclosure Guide
If you have a complaint about our service you need to tell us about it. You can contact our internal complaints service by phoning us on 022 162 5131 or emailing us at email@example.com with the heading Complaint – Mary O’Brien.
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder. We may want to meet with you to better understand your issues.
We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
Phone 0800 347 257Email Complaints@fscl.org.nz
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are: